AntiSpyware Master Service Alert

Posted on September 16, 2008. Filed under: Service Alert | Tags: , , , , , , , , , , , |

Reliant PC Consulting Service Alert


Date: September 16, 2008


Subject: AntiSpyware Master




This alert has been generated due to an issue that may affect my clients’ computer security. A malware program masquerading as a legitimate antivirus software exists. Of particular note are the following:


  1. The program looks legitimate.
  2. There are several methods that this malware can be introduced into your computer:
    1. Installing a malicious codec through a multimedia file.
    2. Infection from a Trojan virus.
    3. Social networking spam from fake social networking profiles.
    4. Peer-to-Peer (file sharing) networks.
  3. The software, and others like it, requires payment before the software is “installed” and activated to “protect” you. This is a typical ploy for malware.




A client noticed a red circle with a white ‘X’ in the lower right-hand task bar and a pop up notification that the computer had been “infected” with a virus.


This threat is persists with initial reports of this malware starting in April 2008.


What AntiSpyware Master Looks Like


On the next page you will note a screen shot of the main program screen. It is in process of “scanning” the subject computer and relies on false positives to encourage users to take the next step in the process: to pay money for nothing.


The program looks like this:



AntiSpyware Master

AntiSpyware Master






In this case Malwarebytes’ Anti-Malware was downloaded and installed. A quick scan was initiated and in 10 minutes the program found 8 suspicious items. The items were removed and the pop ups ceased. Once the scan is complete and the malicious items removed then:

    1. Remove the icon titled “AntiSpyware Master” was removed.
    2. Remove the program group titled “AntiSpyware Master” was removed.




  1. Keep your anti virus software up to date.
  2. Be aware of this program in general and do not initiate any web activity that directs you to a site that promotes this software.
  3. Ignore any alert that AntiSpwyare Master has “detected” any virus on your computer.
  4. Do not attempt to click on the program to close it. This WILL generate more activity and insure infection.
  5. Simply shut down all other programs and then shut down your computer completely.
  6. If you are infected contact me ASAP and I will assist you on the removal of this software.






This Service Alert addresses a potential threat. There is a good chance you may not be affected by this particular threat but an awareness of it existence will make it less likely to affect you.


If you have any questions or concerns please contact me.

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Flash Player Exploit Service Alert

Posted on May 30, 2008. Filed under: Service Alert | Tags: , , , , , , , , , , , |

Dear client,
The following is a SERVICE ALERT regarding a recent Flash Player exploit that may impact the security of your computer usage.
Many web sites serve video or other animation graphics using Flash. Because of the wide spread use of Flash to serve video content it is highly recommended to update your Flash Player at your earliest convenience.
Adobe considers this a CRITICAL issue.
Service Alert Details
Affected Computers: Any computer using the Adobe Flash Player used in web browsers. All browser types affected (Internet Explore/FireFox et al) not updated to the current Flash Player version
More information can be obtained here:
Verify Version of your Flash Player by going to and it will show what version you are currently running.
Resolution:  Download and install the latest Flash Player at
No uninstall is necessary, just install the latest Flash Player. Customers using multiple browsers should perform the update for each browser installed on their system.
The Adobe blog indicates most antivirus vendors have addressed this issue with their definition files but updating is still prudent. If Adobe is reiterating the importance of updating the player then the security vulnerability still exist in some form.
What is the Flash Player?
Where is it used?
Sites such as YouTube and Google Video but corporate sites use this tool as well.
Please contact me if you have any questions.
Eric Edwards
Main Email:
Cell:  519-497-9150
Landline:  519-893-2639
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