How to Install and Use Crossloop

Posted on September 12, 2008. Filed under: Software | Tags: , , , , , , , |

Clients and perspective clients from Waterloo Region: If you want a demonstration please email me at ericedwards@rogers.com .

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CNN Bogus Email Alerts

Posted on August 8, 2008. Filed under: Service Alert | Tags: , , , , , , , , , , , , |

Note:  This issue is now a Service Alert

 Reference this link for more information.

Outlook 2007 does not identify this as spam even after adding it to the spam folder and blocking the address. Upon further research a suggestion of creating an email rule as a work around seemed like a good idea. Used CrossLoop to create the email rule.

Time for problem resolution:  5 minutes.

Saved gas and time as it would have taken me 5 minutes to get there.

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Using CrossLoop Remote Desktop Software

Posted on August 6, 2008. Filed under: General, Software | Tags: , , |

OK… Let me say it! WOW!

I am impressed. I have attempted to implement Window’s Remote Desktop and various similar clients like VNC but CrossLoop simply is, as far as I have tried, the simplest, smoothest, and powerful remote desktop tool.

I have chance to use it several times in the past week and not only can I resolve (an estimate) about 60% of my clients’ problems remotely. I know install the program on each computer I service and I do not charge for that time since the power and ease of use of this program simply speaks volumes to the greater level of service I can offer my clients.

I know there are other solutions out there. I have tried them but for ease of setup, use, and the low cost (free!) CrossLoop offers so reliably I have to say I am committed to this software for supporting my clients’.

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CrossLoop Remote Support Tool

Posted on July 13, 2008. Filed under: General, Software | Tags: , , |

Go over to Ross McKillop’s web site (which is kind of erie since I know a Ross McKillop, but not this particular one) and check out his review of CrossLoop here and here.

Did a test run with my parent’s computer and worked like a charm and have set myself up for an account to assist people online. I have a link on my blog home page. So, if you need help please contact me. I will leave the applet running and you can message me and I can help you.

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