How to Install and Use Crossloop

Posted on September 12, 2008. Filed under: Software | Tags: , , , , , , , |

Clients and perspective clients from Waterloo Region: If you want a demonstration please email me at ericedwards@rogers.com .

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New Service Offering: CrossLoop Remote Support

Posted on July 26, 2008. Filed under: Announcements, Software | Tags: , , , , , , , , |

Reliant PC Consulting is pleased to announce remote support for clients!

What is it?

Remote support is the ability for a person to control a client’s computer from another location. Using CrossLoop© remote control software a significant number of problems can be resolved without the requirement of an on-site service call.

How does this benefit me, the client?

Less Expensive:  Remote support is $25.00 per hour billed on the quarter hour.

Faster:  Get immediate support.

Coolness Factor:  A great way to keep your computer working properly and solving problems.

Saves the Environment:  No carbon emissions from an on-site visit.

How do I get it?

Go to the CrossLoop download page and download and install the software. For software installation details go here.

Once you have installed the software you can create an account or you can simply log on by skipping that option. CrossLoop offers SECURE remote desktop problem resolution and I highly recommend it.

How do I contact you?

Once you have installed the software you can go to http://www.crossloop.com/ReliantPCC and on the top left corner of the browser window you will see if I am available. A green dot and a dialogue box saying Available Now! will be active. You can click on the Contact Me option above at the 2 o’clock position and send me a message or call me at 519-893-2639 or 519-497-9150.  Then you can give me your 12 number Access Code in the share tab and we can connect and I can start solving your problems.

If I am not on-line you can call and leave a message or email me at ebde@rogers.blackberry.net and we can arrange a convenient time to solve your problems.

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CrossLoop Remote Support Tool

Posted on July 13, 2008. Filed under: General, Software | Tags: , , |

Go over to Ross McKillop’s web site (which is kind of erie since I know a Ross McKillop, but not this particular one) and check out his review of CrossLoop here and here.

Did a test run with my parent’s computer and worked like a charm and have set myself up for an account to assist people online. I have a link on my blog home page. So, if you need help please contact me. I will leave the applet running and you can message me and I can help you.

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