Archive for July, 2008

Antivirus 2009 Security Alert

Posted on July 30, 2008. Filed under: Service Alert | Tags: , , , , , , , , , , , , , , , , |


Reliant PC Consulting Service Alert


Date: July 30, 2008


Subject: Antivirus 2009




This alert has been generated due to an issue that affects my clients’ computer security. A new malware program masquerading as a legitimate anti virus software has emerged. Of particular note are the following:


  1. The program looks legitimate.
  2. There are several sites that promote this malware as legitimate.
  3. The distribution and customer awareness of this program used a web based attack on Google.
  4. The software, and others like it, requires payment before the software is “installed” and activated to “protect” you. This is a typical ploy for malware.




During a service call to optimize a computer it became apparent that it was infected with a program called Antivirus 2009. The program is a threat to the security and functionality of your computer. During research to remove this threat the following information came to light.


This threat is in its initial stages. It is an emerging threat and an awareness of this issue will help prevent being a victim of this type of attack.


What the Hijack Google Page Looks Like


On the next page you will note a screen shot of a Google Main Search page. It looks completely normal EXCEPT the box immediately below the Google Search field. A box named Google Tips indicates that Google has deselected an unregistered copy of Antivirus 2009 on your computer. By clicking on the box you will then initiate the hack.




Clicking on the box will take you to:



The program looks like this:





  1. Keep your anti virus software up to date. As this is an emerging issue several service providers DO NOT detect this threat at this time.
  2. Be aware of this program in general and do not initiate any web activity that directs you to a site that promotes this software.
  3. Ignore any alert that Antivirus 2009 has “detected” any virus on your computer.
    1. Do not attempt to click on the program to close it. This WILL generate more activity and insure infection.
    2. Simply shut down all other programs and then shut down your computer completely.
  4. If you are infected contact me ASAP and I will assist you on the removal of this software.







This Service Alert addresses a new and emerging threat. There is a good chance you may not be affected by this particular threat but an awareness of it existence will make it less likely to affect you.


If you have any questions or concerns please contact me.

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Bell Sympatico Customer “Service”

Posted on July 30, 2008. Filed under: General | Tags: , , , , , , , , , , , , , , , |

Wow. What a hassle!

I was on a service call to a client’s place and the following transpired trying to solve an email configuration problem in Outlook Express.

Part 1

The client could not send emails so I checked his setup in the email account profile. Surprise, surprise! The settings were out of date. This client has been a Sympatico user since 1998 and some time ago Sympatico changed the way the email accounts need to be configured. (more…)

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Recent Blog Posts re. Sandvine and traffic throttling

Posted on July 28, 2008. Filed under: Trends | Tags: , , , , , , , , , , , , , |

CIPPIC seeks comments on Bell/Rogers throttling

Who should pay for the new net?

Why Comcast Can’t Appeal — A Story of Prior Notice and Procedural Problems.

CTIA Ponders “Open”

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New Service Offering: CrossLoop Remote Support

Posted on July 26, 2008. Filed under: Announcements, Software | Tags: , , , , , , , , |

Reliant PC Consulting is pleased to announce remote support for clients!

What is it?

Remote support is the ability for a person to control a client’s computer from another location. Using CrossLoop© remote control software a significant number of problems can be resolved without the requirement of an on-site service call.

How does this benefit me, the client?

Less Expensive:  Remote support is $25.00 per hour billed on the quarter hour.

Faster:  Get immediate support.

Coolness Factor:  A great way to keep your computer working properly and solving problems.

Saves the Environment:  No carbon emissions from an on-site visit.

How do I get it?

Go to the CrossLoop download page and download and install the software. For software installation details go here.

Once you have installed the software you can create an account or you can simply log on by skipping that option. CrossLoop offers SECURE remote desktop problem resolution and I highly recommend it.

How do I contact you?

Once you have installed the software you can go to and on the top left corner of the browser window you will see if I am available. A green dot and a dialogue box saying Available Now! will be active. You can click on the Contact Me option above at the 2 o’clock position and send me a message or call me at 519-893-2639 or 519-497-9150.  Then you can give me your 12 number Access Code in the share tab and we can connect and I can start solving your problems.

If I am not on-line you can call and leave a message or email me at and we can arrange a convenient time to solve your problems.

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81.5% of emails sent in June were Spam

Posted on July 25, 2008. Filed under: Trends | Tags: , , , |


With that high a percentage of internet email traffic being malicious and of no value you would think the major Canadian ISPs would do something about it.

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Stonetown Jam

Posted on July 21, 2008. Filed under: General | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |

One of the pleasures of working for me has always been the people. I have GREAT customers and when you have a chance to get to know them you find out some interesting things.

In this case one of my clients is a volunteer for the Stonetown Jam. This live entertainment event is held at T.E. Smith Transport, 5 Industrial Road, St. Marys, Ontario, a short drive from London and Stratford and within an hour of Waterloo Region. Map

The StoneTown jam has such acts at Little Riverview Band, Charlie Major, Johnny Reid, Jessie Farrell and George Canyon.

Information about the Stonetown Jam can be found here, here, here, and here.

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Customer Service Revealed

Posted on July 18, 2008. Filed under: General | Tags: , , , , , , , , |

I have always had a strong customer service orientation. I have worked many extra long hours to do what is best for my clients and I have done a lot of it above and beyond the call of duty. (more…)

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The Website is Down!

Posted on July 13, 2008. Filed under: General | Tags: , , , , |

Totally hilarious IT humour.


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CrossLoop Remote Support Tool

Posted on July 13, 2008. Filed under: General, Software | Tags: , , |

Go over to Ross McKillop’s web site (which is kind of erie since I know a Ross McKillop, but not this particular one) and check out his review of CrossLoop here and here.

Did a test run with my parent’s computer and worked like a charm and have set myself up for an account to assist people online. I have a link on my blog home page. So, if you need help please contact me. I will leave the applet running and you can message me and I can help you.

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How To Use CCleaner

Posted on July 10, 2008. Filed under: Software | Tags: , , , , , , , , , , , , , , , , , , , , |

Click on the link for a PDF on how to use CCLeaner. The guide is designed for the average computer user.

 Click here> how-to-use-ccleaner

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